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Frequently Asked Questions - General

Search & Browse for Items

You can search for items by entering a few words into the search box, and we’ll show you all the matching results. To browse by a category, select a product category from the left menu. You can use the Filter By option in the left navigation menu to further refine the selection available in a category, based on a specific criteria.

Payment Methods

Use your debit or credit card to pay with PayPal. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute.

About the Shopping Cart

Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click Place your order and receive an e-mail confirmation that we’ve received your order.

Tip: If your Shopping Cart is empty or items are missing from it, it is likely that you are not logged into your account.

Proceed to Checkout

After you’ve reviewed the items in your Shopping Cart, you’re ready to proceed to checkout and complete your order.

To proceed to checkout:

  • Click Checkout after you’ve reviewed the items in your Shopping Cart.
  • Sign in to your account or create a new account if this is your first order.
  • Enter a shipping address and choose a shipping method.
  • Review your order details. Be sure you’ve applied any Gift Cards or promotional codes you want to use on your order.
  • Place order.

Frequently Asked Questions - eBooks

What does DRM mean?

It means Digital Rights Management and protects books from being copied across multiple devices and pirated.

All of our ebooks are DRM-protected and need to be opened and authorised through Adobe Digital Editions first, before transferring to any other device. You can download Adobe Digital Editions here.

Why do I need to activate my computer with my Adobe ID?

Some digital publications that you purchase online or check out from a library may contain digital rights management (DRM) protection that restricts the items from being shared with others. Digital Editions helps ensure that your eBooks and other digital publications are not « locked » on one computer. They are assigned to you through an ID, and can be viewed on any compatible device you own that you activate with that ID.

Can I transfer eBooks that I have already purchased or downloaded to another computer?

If you activate your computer with Digital Editions anonymously, all the purchased or borrowed books afterwards belong to that computer.

If you activate your computer with Digital Editions with an ID, all the purchased or borrowed books afterwards belong to that ID.

Books can be copied from one device to another device. If two devices are activated with the same ID, purchased books can be opened on the other device. If the other device is not activated or if it is activated with another ID, a pop up window will appear to ask for ID when opening the purchased books.